News


2015-07-24
Terms & Conditions


Caring for your cake.

 

General Information

  • If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels (dried spaghetti or sugar sticks) for reinforcement. 
  • Should the icing on the cake be gold or silver as requested, kindly note that the icing is NOT edible.
  • All orders must be collected from Cakes for Africa. A signature is required on collection confirming you have received your order in good condition and as specified. 
  • Should you order a cream cake, please note that these cakes MUST be refrigerated.
 
  • We accept no responsibility for any damage sustained to the cake once it has been signed for. 
 

Transporting your cake.

  • When transporting your cake you need to make sure you have a flat clear space for your cake to sit.  This could include the boot of the car ~ as long as everything else has been removed and no flying/moving objects are going to damage your cake, Or possibly the front foot well of the vehicle, again as long as it is clear from any other objects.  
  • Once you have collected your cake and it is safely stowed in your vehicle, it is your responsibility.  Any damage caused to the cake due to careless handling will not be re-funded.

Cancellation

 
  • Cancellations of orders will be penalised accordingly:
    • 2 weeks notice of cancellation will be charged at 10% cancellation fee
    • 1 week notice of cancellation will be charged at 25% cancellation fee
    • 2 days notice of cancellation will result in 100 cancellation fee. No monies will be paid back to you upon cancellation

 

Collection

 

  • Orders need to be collected at the time specified. Cakes for Africa and it’s staff members will not be held responsible for orders that were not collected.
  • It is the responsibility of the customer to collect orders on time. Cakes for Africa and it’s staff members will not contact customers to remind them of their orders that need to be collected.
  • Cakes for Africa and it’s staff members will not be allowed to wait after closing time for a customer, no orders will be left with staff members at the main gate.

 

Changes to orders

  • Any changes made to existing orders must be emailed through to lmlcakes@mweb.co.za. No telephonice cancellatin will be accepted.

 

 

 

By signing our collection document, you acknowledge and accepts our Terms and Conditions. Your signature will also confirm that you have received a copy of these Terms and Conditions.

 


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