We require a 50% deposit to be paid on all 3D handcrafted cakes 10 days prior to collection to secure your order. If you do not have an order nr, you do not have an order. Customers will be held liable for the cash deposit fee charged by our bank, this fee will be added on to your order.
Proof of payment has to be faxed or emailed to us as confirmation. It is the customer's responsibility to confirm if we have received proof of payment.
If we do not receive the proof of payment, the order will be cancelled.
We reserve the right to cancel or refuse orders in the event of our sections being fully booked in advance. The cancellation of online orders will be communicated to the customer on the contact info provided by him/her.
Deposits are NOT refundable for orders that are not collected on time.
A 25% cancellation fee will be charged for orders cancelled 1 week prior to collection date
A 10% cancellation fee will be charged for orders cancelled 2 weeks prior to collection date.
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